Terms & Conditions

Information provided to credit reference agencies. In order to process a Customer’s Order the Company will supply information including a Customer’s personal information to credit reference agencies (“CRAs”) and they will give the Company information about a Customer, such as about financial history. The Company does this to assess creditworthiness and product suitability, check identity, manage a Customer’s account, trace and recover debts and prevent criminal activity. The Company will also continue to exchange information about a Customer with CRAs on an ongoing basis, including about settled accounts and any debts not fully repaid on time. CRAs will share that information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html

A. IMPORTANT INFORMATION FOR A CUSTOMER THAT IS A CONSUMER

A Customer that is a CONSUMER has the rights described below.

1. WHAT IS A CONSUMER?

1.1. For each of the Services stated below a CONSUMER Customer is:

1. Fire Safety Training Service
2. Fire Consultancy Service
3. FX Essential or FX Premier Maintenance Service

1. FX Plus Rental Service (Hire agreement for rental by a consumer of fire extinguishers)

An INDIVIDUAL acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession.
An UNINCORPORATED ASSOCIATION (which is an organisation set up through an agreement between two or more people for non-profit making purposes and includes members clubs, voluntary groups and sports clubs).
N/A
N/A

An INDIVIDUAL acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession.
An UNINCORPORATED ASSOCIATION (which is an organisation set up through an agreement between two or more people for non-profit making purposes and includes members clubs, voluntary groups and sports clubs).
A SOLE TRADER.
A PARTNERSHIP of 3 OR LESS PARTNERS.

The FX Plus Rental Service provided by Chubb under Agreement is a hire agreement under the Consumer Credit Act 1974. As shown above the definition of Consumer is wider for the hire agreement (including sole traders and partnerships of 3 or less partners) than for the other Services provided under this Agreement. In addition to the right to cancel described in paragraph 2 below the Consumer Customer taking the FX Plus Rental Service has the two additional rights described in paragraph 3 below.

2. CONSUMER RIGHT TO CANCEL THE AGREEMENT

2.1. ALL CONSUMER Customers have the right to cancel this Agreement without giving any reason for a period of 14 DAYS AFTER THE DAY the Customer entered the Agreement on the Company’s website.

2.2. To exercise this right the Customer must inform the Company by written notice or telephone. The contact details are set out in clause 16 below and in the instructions in the Cancellation Form. The Customer does not have to use the Cancellation Form but it is available for download in the Customer’s account on the Company’s website and also by using the link provided with the confirmation email for this Agreement. The Cancellation Form or written notice can be posted or personally delivered to the Company. If the Agreement is cancelled the Company will reimburse all payments received, and no further payment will be required.

2.3. If the Customer has received any fire extinguishers under the Agreement before cancellation, the Customer must not use them and should keep them safe. Legal action may be taken if proper care is not taken of them. The Company will charge a fair amount to collect any fire extinguishers, the Customer need not hand them over unless a written request has been received.

3. TWO ADDITIONAL CONSUMER RIGHTS IF THE FX PLUS RENTAL SERVICE IS SELECTED

3.1. A CONSUMER Customer that has selected the FX Plus Rental Service has entered into a HIRE AGREEMENT regulated by the Consumer Credit Act 1974 which gives the Consumer Customer the two additional rights described below:

3.1.1. AN ADDITIONAL RIGHT OF TERMINATION f the total annual Monthly FX Rental Charge or Annual FX Rental Charge is £1,500 or less, a Consumer Customer can end the Agreement by written notice to the Company of at least 3 MONTHS if the Customer pays an Annual FX Rental Charge, and 1 MONTH if the Customer pays a Monthly FX Rental Charge. The Agreement must have been allowed to run for at least 18 MONTHS although this may include the period of notice. The Customer must make all payments and pay any amounts owed until the date the Agreement ends. The Company will charge a fair amount to collect any fire extinguishers.

3.1.2. If the Company did not comply with requirements of the Consumer Credit Act 1974 when the Agreement was made the Company cannot enforce the Agreement without getting a court order.

4. KEY INFORMATION FOR A CUSTOMER THAT IS A CONSUMER

4.1. Consequences of early termination

ALWAYS SUBJECT to the statutory rights of cancellation described above, if the CONSUMER Customer ends the Agreement before the end of the Minimum Term, or without giving the Company any or sufficient notice under the Agreement, the Customer must pay the damages described below:

4.1.1. If the FIRE CONSULTANCY SERVICE and/or the FIRE SAFETY TRAINING SERVICE is selected cancellation or postponement of an appointment triggers payment of the amounts of damages shown in the tables in clause 15.3 of the Terms and Conditions.

4.1.2. If the FX PLUS RENTAL SERVICE is selected the CONSUMER Customer must pay the greater of:

4.1.2.1. six months of the Monthly FX Rental Charge or 50% of the Annual FX Rental Charge; or,

4.1.2.2. the sum of the Monthly FX Rental Charge due during or the proportion of the Annual FX Rental Charge relating to, the period from the date the Agreement ends until the mid-point of the Minimum Term.

PROVIDED THAT if the date the Agreement ends is in the last 6 months of the Minimum Term, then the amount payable shall be, the sum of the Monthly FX Rental Charges due during or the proportion of the Annual FX Rental Charge relating to, the period from the date the Agreement ends to the expiry of the Minimum Term.

4.1.3. If the **FX ESSENTIAL** or the **FX PREMIER SERVICE** is selected the Charges that would have applied if the Agreement had continued to the first date on which it could properly have been terminated under the Agreement discounted by 50%.

5. Payment of Charges

5.1. The Customer must pay the Charges and any applicable Additional Charges (which are described in clause 4 of the Terms and Conditions and include Charges for work that does not form part of any Maintenance Service). The Company may charge interest on any overdue amount at 8% above the Bank of England base rate.

5.2. Please note that missing any payments could have severe consequences and make obtaining credit more difficult


B. GENERAL TERMS AND CONDITIONS

1. DEFINITIONS

In these Terms and Conditions all terms and expressions using the singular shall include the plural and vice-versa where the context requires. The defined terms used in these Terms and Conditions are set out below:

1.1 Additional Charge: means an additional charge described in and calculated in accordance with the Agreement, or any other additional charge agreed between the Company and the Customer.

1.2 Agreement: means the agreement between the Company and the Customer comprising these Terms and Conditions and the Contract Document. If the Customer is a Consumer that has selected the FX Plus Rental Service the Customer will be provided with pdfs of the Terms and Conditions and the Contract Document.

1.3 Annual FX Rental Charge: means the Annual FX Rental Charge specified in the Agreement (as adjusted from time to time in accordance with the Agreement) for rented portable fire extinguishers in return for which the Company hires out the fire extinguishers to the Customer and maintains them.

1.4 Attendance Charge: means in relation to the FX Essential or the FX Premier Maintenance Service the Company’s current standard minimum attendance charge for a planned visit or Call Out.

1.5 Call Out: means an unplanned maintenance visit requested by the Customer.

1.6 Call Out Charge: means the Charge for a Call Out calculated in accordance with the Agreement.

1.7 Cancellation Form: a Customer that is a Consumer has a right to cancel the Agreement within a specified “cooling-off period” described on the first page of these Terms and Conditions. The Cancellation Form which may be used to exercise this right is available for download on the Company’s website and by using the link provided with the Confirmation Email.

1.8 Charge: means a charge, cost or rate described or specified in the Agreement and as adjusted from time to time in accordance with the Agreement.

1.9 Company: means Chubb Fire & Security Limited.

1.10 Confirmation Email: means the email confirmation sent by the Company to the Customer confirming the Agreement. The email will include a link to the Contract Document and the Terms and Conditions, and if the Customer is a Consumer an additional link to the Cancellation Notice.

1.11 Contract Document: means the document labelled “Contract” in the Customer’s account in the Company’s website and available for download and by using the links provided within the Confirmation Email.

1.12 Consumer: is defined in the table in section 1.1 of part A of these Terms and Conditions.

1.13 Customer: means the party identified in the Agreement as the customer.

1.14 Fire Consultancy Service: means the fire risk assessment Service described in clause 15.1.

1.15 Fire Safety Training Service: means the fire safety training Service described in clause 15.2.

1.16 FX Essential: means the FX Essential Maintenance Service selected in the Agreement and described in clause 13.

1.17 FX Plus Rental Service: means the fire extinguisher rental and maintenance Service described in clause 14.

1.18 FX Premier: means the FX Premier Maintenance Service selected in the Agreement and described in clause 13.

1.19 Improper Use: means using fire extinguishers or fire blankets for the wrong reason. The Company shall at its sole discretion determine improper use, which includes horseplay where there is no genuine reason to expect a fire to occur, using the fire extinguisher or fire blanket on spillages or as a door stop.

1.20 Maintenance Service: means either the type of Maintenance Service selected in the Agreement for the Customer owned portable fire extinguishers and fire blankets and described in clause 13 or the Maintenance Service provided for Rental Fire Extinguishers described in clause 14.4.

1.21 Minimum Maintenance Charge: is the Charge for the annual planned maintenance visit under the FX Essential or the FX Premier Maintenance Service calculated in accordance with clause 13 and may be adjusted in accordance with that clause and this Agreement.

1.22 Minimum Term: means the Minimum Term of the Agreement specified in the Agreement which begins on the Order Date.

1.23 Monthly FX Rental Charge: means the monthly rental charge specified in the Agreement for rented portable fire extinguishers in return for which the Company hires out the fire extinguishers to the Customer and maintains them in accordance with the Agreement.

1.24 Normal Working Hours: means 09:00 to 17:00 from Monday to Friday excluding public holidays in the country where the Site is located.

1.25 Order: means the order sent by the Customer to the Company using the Company’s website.

1.26 Order Date: means the order date of the Agreement stated in the Contract Document available for download in the Customer’s account on the Company’s website and by using the link provided with the confirmation email for the Agreement.

1.27 Rental Fire Extinguisher: means a fire extinguisher owned by the Company and rented by the Customer at the Site, the number and details of the fire extinguishers are included in the Agreement.

1.28 Service: means the service or services selected in the Agreement to be provided by the Company to the Customer in accordance with the Agreement.

1.29 Site: means the site or sites identified in the Agreement where the fire extinguishers are located, and/or where the Company provides one or more of the Services.

1.30 Terms and Conditions: means these terms and conditions.

1.31 Unit Cost: means in relation to the FX Essential or the FX Premier Maintenance Service the Company’s current standard unit cost charge.

2. CARRYING OUT THE WORK

2.1 Services

The Company will provide the Services selected in the Agreement in accordance with the Agreement.

2.2 Taking over maintenance of Customer Owned Fire Extinguishers

The Company will complete an inspection at the first Site visit to verify that existing fire extinguishers and fire blankets are compliant with applicable British Standards and Codes of Practice and not obsolete. If the Company believes that the fire extinguishers or fire blankets require any alterations, modifications or upgrades the Company will provide a proposal to carry out the works required. If the Customer does not agree to the proposed works then the Agreement will come to an end. The Company will take over the fire extinguishers and fire blankets within a reasonable time or as agreed in writing.

2.3 Normal working hours

In relation to the Maintenance Service the Company will generally carry out its work during Normal Working Hours. The Company can make an Additional Charge based on the Company’s current premium rate charge for work carried out outside Normal Working Hours.

2.4. Standard of work

The Company shall carry out any work (including any design work) under the Agreement using reasonable skill, care and diligence in accordance with good industry practice and applicable British Standards and Codes of Practice.

2.5. Working conditions

2.5.1. The Charges under the Agreement are conditional on the following:

2.5.1.1. the Company being able to carry out work at a Site during Normal Working Hours, unless the Agreement provides otherwise,

2.5.1.2. the Company having unhindered access to the areas of a Site where work is to be carried out, and,

2.5.1.3. the Company being able to carry out its work, including training, at a Site or elsewhere free from delay and disruption caused by the Customer, the Customer’s customers, or any agent, company, partnership or person employed by the Customer.

2.5.2. If any of the conditions set out above are not met and the Company incurs additional costs as a result the Company may increase its Charges to meet those additional costs.

3. PAYMENT

3.1. Payment and Value Added Tax

3.1.1. All Charges specified in the Agreement or calculated under the Agreement shall be payable by the Customer to the Company in accordance with the Agreement without deduction or set off and shall be payable with the addition of Value Added Tax at the current rate.

3.1.2. The Customer shall pay the Charges for the Service or Services provided under the Agreement by credit card, debit card, direct debit or on being invoiced. The Customer may pay by credit card or debit card online on the Company’s website. The Customer shall pay the following as applicable in accordance with the Agreement:

3.1.2.1. the Fire Consultancy Service Charge;

3.1.2.2. the Fire Safety Training Service Charge;

3.1.2.3. the Annual FX Rental Charge (in advance);

3.1.2.4. the Monthly FX Rental Charge;

3.1.2.5. the Minimum Maintenance Charge for the FX Essential Service (in arrears);

3.1.2.6. the Minimum Maintenance Charge for the FX Premier Service (in arrears); and,

3.1.2.7. any Additional Charges due in accordance with the Agreement (in arrears).

3.1.3. The Company will use an online payment processing company and its affiliates to deal where applicable with Customer payments. The link to the Company’s current online payment processing company’s privacy policy is:

3.1.4. If a Monthly FX Rental Charge with payment by direct debit is selected in the Agreement the Monthly FX Rental Charge will be debited in advance from the Customer’s account on the 25th day of each month (or within 3 working days of the 25th).

3.1.5. All invoices must be paid by the due date specified in the Company’s invoice.

3.1.6. Charges relating to different Services or for the supply of goods under the Agreement may be made separately.

3.2. Changes to Charges

3.2.1. Change of specification: The Company can vary its Charges or make an Additional Charge if the Company alters the specification of the fire extinguishers or fire blankets at the Customer’s verbal or written request.

3.2.2. Delay or disruption: The Company can vary its Charges or make an Additional Charge if there are delays or interruptions caused by the Customer, its employees, agents, customers or other trades while the Company is providing the Maintenance Service or providing the Fire Consultancy Service and/or the Fire Safety Training Service.

3.2.3. Change to Charges for the FX Essential or the FX Premier Maintenance Service after 12 months: The Company may change the Charges shown in the Agreement for the FX Essential or the FX Premier Maintenance Service on or after the first anniversary of the Order Date. The revised Charges will not be more than the percentage increase in the latest monthly Retail Price Index (all items) published the month before we make the change and will be notified to the Customer in writing together with the date from which the Charges will apply.

3.2.4. Change to Annual FX Rental Charge or Monthly FX Rental Charge: Once the Minimum Term has expired the Company may change the Annual FX Rental Charge or Monthly FX Rental Charge at any time. However, the Company will not change its charges more than once a year during the period of the Agreement and any increase will not be more than the percentage increase in the latest monthly Retail Price Index (all items) published the month before the change. The Company will give written notice of the new Charges together with the date from which the Charges will apply.

3.2.5. Change to Charge for Fire Consultancy Service and / or Fire Safety Service: The Company may change the Charges shown in the Agreement for the Fire Consultancy Service and / or the Fire Training Service on or after the first anniversary of the Order Date. The revised Charges will not be more than the percentage increase in the latest monthly Retail Price Index (all items) published the month before we make the change and will be notified to the Customer in writing together with the date from which the Charges will apply.

3.2.6. Changes to Charges due to change in law: The Company may revise its Charges at any time to compensate it for any additional costs incurred as a result of a change in any applicable law after the Order Date in the Agreement that affects the Company’s performance of the Agreement. The revised Charges will be notified to the Customer.

3.2.7. Increase in number of fire extinguishers or fire blankets: If the number of fire extinguishers or fire blankets to be maintained is increased the Customer must pay to the Company an increased Charge for the period from the date the additional fire extinguishers or fire blankets were installed to the end of the Agreement. The Company will work out this amount fairly.

3.3. Late payment

If the Customer does not pay the Company’s Charges in full by the due date then from the next day the Company may charge interest on the overdue amount at 8% a year over the base rate for the time being of the Bank of England.

4. ADDITIONAL CHARGES

4.1. Payment

The Customer must pay any Additional Charge due under the Agreement without deduction or set off.

4.2. Calculation of Additional Charge

Unless the calculation is expressly described otherwise in the Agreement an Additional Charge shall be calculated on the basis of the Company’s current charges as applicable for Call Out, travel and attendance, the current cost of materials, components, spares and parts used and the current labour cost for the time the Company spends working at the Site.

4.3. Additional Charges

The Company shall make Additional Charge calculated in accordance with the Agreement including:

4.3.1. clauses 2.3 (Normal Working Hours), 3.2.1 (Change of specification), 3.2.2 (Delay or disruption), 10 (Compensation to the Company for early termination), 12.2 (Information about changes), 12.8 (Training), 13.2.1 and 13.1 (FX Essential Maintenance Service or FX Premier Maintenance Service), 13.2.1 (Additional Provisions), 14.4.2 and 14.4.7 (FX Plus Rental Maintenance Service);

4.3.2. if it has to carry out work to meet new conditions set by a fire authority or local authority;

4.3.3. to carry out work which arises from circumstances beyond the Company’s control including but not limited to repairing, or trying to repair any damage (including accidental or malicious damage) to a fire extinguisher or fire blanket, its component parts and/or any related material;

4.3.4. for repairing a fire extinguisher or fire blanket after it has not been used properly, or misoperated by the Customer, or the Customer’s employees, agents, the Customer’s customers or licencees, or tradesmen or other companies employed by the Customer;

4.3.5. to replace a stolen fire extinguisher or fire blanket, component parts and/or any related materials;

4.3.6. for work that is not covered by the Annual FX Rental Charge, Monthly FX Rental Charge, the Minimum Maintenance Charge or the Call Out Charge in accordance with the Agreement; or,

4.3.7. for wasted attendance because the Customer does not allow the Company to carry out its obligations in accordance with the Agreement.

5. LIMITS ON THE COMPANY’S LIABILITY

5.1. Implied terms

Unless the Customer is a Consumer all warranties, conditions and other terms implied by statute or applicable law are, to the fullest extent permitted by law, excluded from the Agreement.

5.2. No limit on liability

Neither the Company nor the Customer limits its liability for death or personal injury caused by its negligence, or that of its employees, agents or subcontractors, or, fraud by it or its employees, or, breach of any obligation as to title implied by statute, or, any other act or omission, liability for which may not be limited under applicable law.

5.3. Exclusion of liability for loss of profits, indirect and consequential loss

The Company shall not be liable for any loss of profit, or for any indirect or consequential loss, damage or liability, howsoever arising including but not limited to any special loss or economic loss, loss of revenue, loss of opportunity and loss of capital.

5.4. Limit on liability for direct loss or damage

Save for where liability cannot be limited at law the total aggregate liability of the Company for direct loss or damage under the Agreement, whether in contract, tort (including negligence) or otherwise shall be limited in any event to an amount up to £50,000, and any legal costs incurred by the Customer in pursuing a claim or proceedings against the Company (whether or not awarded by the Courts) shall be covered by this limit.

5.5. Fire Consultancy Service and Fire Training Service

In relation to the Fire Consultancy Service and the Fire Training Service the Customer acknowledges that the Company seeks to improve awareness and efficiency in relation to fire and terrorism and that given the nature of the risks and of people’s reactions to them no guarantee or warranty can be given as to what will happen in the event of a fire or terrorist attack at premises owned, used, occupied or managed by the Customer. The Company accepts no liability in relation to any fire or terrorist attack at any premises owned, used, occupied or managed by the Customer.

5.6. Misrepresentation

The Company shall not be liable to the Customer for any misrepresentation on the part of its employees or agents, unless the misrepresentation is included in the Agreement.

5.7. Notice of claim

The Customer shall give the Company written notice of any claim under the Agreement as soon as is reasonably practicable. However, if a claim is based only on the quality of the maintenance the Company has provided, the Customer must give the Company written details of the complaint within one month of the date the Company carried out the work.

5.8. Survival

The provisions of this clause 5 shall survive expiry or termination of the Agreement for any reason whatsoever.

6. INDEMNITY FROM THE CUSTOMER TO THE COMPANY

6.1. Indemnity

6.1.1. The Customer shall indemnify the Company from and against:

6.1.1.1. all liability, loss, damage, penalties, costs, claims and expense suffered or incurred by the Company arising from death and injury to any Company employee, agent or subcontractor where such death or injury results from the negligence of the Customer, the Customer’s employees, agents, licensees, customers, or tradesmen or other companies employed by the Customer, or from any failure on the Customer’s part to comply with any statutory requirements imposed upon occupiers of Sites, and

6.1.1.2. loss of or damage to any property of the Company, or the property of the Company’s employees, agents or subcontractors resulting from or in connection with the negligence of the Customer, the Customer’s employees, agents, licencees, customers, or tradesmen or other companies employed by the Customer, and

6.1.1.3. any action brought by a third party against the Company resulting from or in connection with any negligent act or omission of the Customer, the Customer’s employees, agents, licencees, customers, or tradesmen or other companies employed by the Customer.

6.1.2. The Customer shall indemnify and hold harmless the Company from and against all damages, costs, claims, demands and expenses arising out of any claim or cause of action with respect to any loss of or damage to any property (whether owned by the Customer or not) or any personal injury or death of any person (whether caused negligently or not) and which arises in the course of or as a result of the supply of the Fire Consultancy Service and/or the Fire Training Service unless caused wholly and exclusively by the negligence of the Company, its agents or employees.

7. EVENTS BEYOND THE COMPANY’S CONTROL (FORCE MAJEURE)

7.1. Any failure by the Company to perform any of its obligations under the Agreement by reason of any event beyond the reasonable control of the Company shall not be deemed to be a breach of the Agreement.

7.2. The Company will give the Customer written notice of the event. If the Company is still unable to meet its obligations within three months of the date of the notice, either party can end the Agreement by giving written notice to the other.

8. DURATION OF THE AGREEMENT

8.1. If a Minimum Term is specified in the Agreement then subject to clause 2.2 and clause 9 the Agreement shall continue for the Minimum Term. The Agreement will continue after the expiry of the Minimum Term until the Company or the Customer terminates the Agreement by giving the other at least 3 months’ written notice (which shall not expire before the end of the Minimum Term).

8.2. If a Minimum Term is not specified in the Agreement because only the Fire Consultancy Service and / or the Fire Training Service is being provided under the Agreement then clauses 9.1, 9.2 and clause 15.3 apply and the Customer or the Company can terminate the Agreement with one month’s notice.

9. SUSPENDING OR TERMINATING THE AGREEMENT

9.1. Company’s power to suspend or terminate

9.1.1. The Company may suspend all or any part of the Services provided under the Agreement or end the Agreement immediately by giving the Customer at least 7 days’ written notice if the Customer:

9.1.1.1. is in breach of its obligations under the Agreement;

or,

9.1.1.2. is more than one month behind with any payments due to the Company in accordance with the Agreement;

or,

9.1.1.3. fails to accept the Company’s quotation for repairing or replacing any fire extinguishers and fire blankets that have become obsolete or is outside the manufacturer’s recommended operational life.

9.1.2. The Company may suspend or terminate the Agreement with immediate effect by giving the Customer written notice if:

9.1.2.1. the Customer is a business and stops trading, is wound up, becomes insolvent or enters into administration or receivership or enters into any kind of arrangement or settlement with its creditors;

9.1.2.2. the Customer is an individual that dies, becomes bankrupt, enters into any kind of arrangement or settlement with the Customer’s creditors, or a receiving order or administration order is made against the Customer;

9.1.2.3. the Customer is a Consumer for the purposes of the Agreement but not an individual and the Customer becomes insolvent, enters into any kind of arrangement or settlement with the Customer’s creditors or a receiving order or administration order is made against the Customer;

9.1.3. The Company may suspend or terminate the Agreement with immediate effect by giving the Customer written notice if:

9.1.3.1. at the commencement of the Agreement the Company is not satisfied with the result of a credit check, or an international trade compliance check on the Customer; or,

9.1.3.2. at the commencement of the Agreement the Customer does not provide accurate information for the purposes of the Agreement;

and, if the Company terminates the Agreement under this clause 9.1.3 the Company shall return any payment made by the Customer to the Company within 10 working days.

9.2. The Customer’s power to terminate

The Customer may end the Agreement after 7 days’ written notice if the Company is in material breach of its obligations under the Agreement, and the Company has failed to remedy it within a period of 30 days after the Customer’s written notice.

9.3. Both parties power to terminate

9.3.1. The Company or the Customer (subject to clause 9.3.2) may end the Agreement by giving the other at least 3 months’ written notice which shall not expire before the end of the Minimum Term. To exercise this power the Customer shall have paid all the amounts due from the Customer to the Company under the Agreement.

9.3.2. If the Agreement has run for 18 months, the Customer is a Consumer and the total annual Monthly FX Rental Charge or Annual FX Rental Charge is £1,500 or less the Customer can end the Agreement by written notice to the Company of at least **3 months** if the Customer pays an Annual FX Rental Charge, and **1 month** if the Customer pays a Monthly FX Rental Charge. The 18 month period can include the notice period.

9.3.3. If clause 9.3.1 above is complied with and the Customer has paid an Annual FX Rental Charge in advance the Company will deduct from that Annual FX Rental Charge i) the proportion of the Annual FX Rental Charge that relates to the period for which the Customer has received the Maintenance Service from the Company under the Agreement up to the date the Company received the notice to end the Agreement, and ii) any proportion of the Annual FX Rental Charge that relates to the 3 months’ notice period, and iii) the Company’s charge for any part of the 3 months’ notice period that is not covered by the Annual FX Rental Charge. On the basis of the calculation set out in this clause 9.3.3 the Company will return to the Customer any positive balance and the Customer must pay to the Company any negative balance.

9.3.4. If clause 3.2 applies during the notice period applicable under this clause 9.3 the Customer shall pay the new Charges during the notice period.

10. COMPENSATION TO THE COMPANY FOR EARLY TERMINATION

10.1. If the Customer ends the Agreement before the end of the Minimum Term or without giving the Company any or sufficient notice under clause 9.3, or if the Company ends the Agreement for a reason set out in clauses 9.1.1 or 9.1.2 the Customer must pay the Company:

10.1.1. as damages to compensate the Company for its loss in relation to the FX Essential Service or FX Premier Service the Charges that would have applied if the Agreement had continued to the first date on which it could properly have been terminated in accordance with clause 9.3 discounted by 50%;

AND

10.1.2. as damages to compensate the Company for its loss in relation to the FX Plus Rental Service if it is selected in the Agreement, an amount equivalent to the GREATER OF:

10.1.2.1. 6 months of the Monthly FX Rental Charge, otherwise if applicable 50% of the Annual FX Rental Charge;

OR,

10.1.2.2. the sum of the Monthly FX Rental Charges payable from the date the Agreement ends until the mid-point of the Minimum Term, otherwise if applicable the proportion of the applicable Annual FX Rental Charge that relates to the period from the date the Agreement ends until the mid-point of the Minimum Term;

PROVIDED THAT if the date the Agreement ends is a date in the last 6 months of the Minimum Term then the amount payable shall be the sum of the Monthly FX Rental Charges due, otherwise if applicable the proportion of the Annual FX Rental Charge due for the period from the date the Agreement ends to the expiry of the Minimum Term;

AND

10.1.3. any outstanding Charges that are due to the Company in relation to work carried out in accordance with the Agreement.

11. OTHER GENERAL TERMS AND CONDITIONS

11.1. Complete Agreement

The Agreement and the documents referred to in the Agreement contain the whole Agreement between the Company and the Customer relating to the transactions contemplated by the Agreement. Any conditions specified by the Customer (whether or not they are contained in a purchase order) will not apply to the Agreement unless the Company agrees in writing to accept them.

11.2. Transferring or sub-contracting

The Company may perform any of its obligations under the Agreement through sub-contractors. The Company may assign the Agreement to a third party without the Customer’s consent. The Customer cannot transfer its rights or obligations under the Agreement without the Company’s written permission.

11.3. Rights of third parties

The Contracts (Rights of Third Parties) Act 1999 does not apply to the Agreement. Only a party to the Agreement can take action to enforce its terms.

11.4. Waiver

11.4.1. No waiver of any breach of any provision of the Agreement shall be held to be a waiver of any other or subsequent breach, and the failure of a party to enforce at any time any provision of the Agreement shall not be deemed a waiver of any right of the party subsequently to enforce the same provision or any other provision of the Agreement.

11.4.2. The Company may decide to enforce its rights under the Agreement, and can still use any additional rights it has under general law if the Customer is in breach of an obligation or obligations under the Agreement.

11.5. Variations to the Agreement

The Agreement shall, unless expressly stated otherwise in the Agreement, only be varied by a written document signed by an authorised signatory of the Company and an authorised signatory of the Customer.

11.6. Notices

Any notice required to be given under the Agreement shall be sufficiently given if properly addressed and sent by post to, in the case of the Company, its address stated in the Agreement and, in the case of the Customer, its last known address, and shall be deemed to have been properly served at the time when in the ordinary course of transmission it would reach its destination.

11.7. Improvements to fire extinguishers

The Company reserves the right to improve fire extinguishers by altering the specification of any component part or parts of the fire extinguisher or fire extinguishers at its discretion at any time without notice. The Company also reserves the right because of difficulties in obtaining supplies, to use at its discretion equipment, components, parts or materials other than those specified provided this does not materially affect the performance of the fire extinguishers.

11.8. Scanned Agreement

The Company may use a scanned copy of the Agreement in any court action, arbitration, mediation or adjudication instead of the original and the Customer agrees that the scanned Agreement may be treated as if it were the original, and unless the Customer can prove that the validity of the scanned Agreement is in serious doubt, the Company will not have to prove that the scanned Agreement is genuine.

11.9. International trade compliance

The Company reserves the right to refuse any Order placed under the Agreement in the event that there is or could be a potential breach of laws, regulations or ethical rules applicable to the Company, including, but not limited to, international trade compliance rules prohibiting the sale of goods and services to certain countries, certain individuals or legal entities that are subject to international economic, financial or other sanctions.

11.10. Co-operation

The Customer shall provide the Company with whatever information it reasonably requests in writing, in order for the Company to satisfy the provisions of clause 11.9 above. In the event that the requested information is not provided by the Customer, the Company shall not be held accountable for, accept any liability, or be held in breach of the Agreement as a result of the Customer failing to provide the requested information to the Company.

11.11. Severance

In the event of any provision of the Agreement being held invalid, illegal or unenforceable under applicable law, it shall be severed and deemed to be deleted from the Agreement and the remainder of the Agreement shall remain valid and enforceable.

11.12. Personal Information Protection and Privacy

11.12.1 Compliance with Law.The products and/or services being provided require the collection of the Customer’s Personal Information (information and data collected from the Customer in connection with this Agreement that is related to any identified or identifiable natural person or, to the extent of a conflict with applicable law, which is subject to any applicable data privacy laws) to function as intended. Both parties will comply with applicable data privacy laws as pertaining to Personal Information processed in connection with activity under this Agreement. The parties will take all reasonable commercial and legal steps to protect Personal Information against undue disclosure.

The Customer agrees to the Company’s privacy policy located at: https://www.chubbprotect.com/Home/PrivacyNotice which explains how the Company protects Customer information disclosed on the website.

11.12.2 Rights and Obligations.

11.12.2.1 If the Customer provides the Company with any Personal Information, the Customer will ensure that it has the legal right to do so. The Customer will provide notice to the individuals whose Personal Information it has provided to the Company prior to providing it to Company.

11.12.2.2 The Company may share Personal Information with the Company’s service providers but only in accordance with applicable data privacy laws and with appropriate protections in place.

11.12.2.3 The Company may store Personal Information on servers located and accessible globally by United Technologies Corporation entities and their service providers with appropriate protections in place. The Company will share Customer Personal Information (such as the Customer’s name, address, credit card number) with the Company’s third-party payment processor so that the Customer can make online purchases of the Company’s products and services.

11.12.2.4 To the extent that the Company processes Personal Information under this Agreement, the Company will retain the Personal Information for the term of this Agreement and thereafter as may be required by this Agreement, to protect the Company’s legal rights, or as may be required or permitted by law and/or audit requirements and the Company’s payment processor will retain Customer information in accordance with their retention policy and applicable law. To the extent that the Company processes the Personal Information for purposes separate and apart from this Agreement, the Company serves as a controller and assumes legal obligations as a controller, including for defining the appropriate retention period.

11.12.2.5 If the Customer Personal Information is involved in a Data Breach Incident (a set of circumstances that involve actual or a reasonable possibility of unauthorized access to or possession of, or the loss or destruction of, Personal Information), the Company is responsible for any notifications and associated costs. Unless prohibited by law or a regulator with jurisdiction over a party, the party making the notification shall make reasonable efforts to coordinate with the other party to allow for input into the content of a notification before it is made.

11.12.2.6 While performing under this Agreement, if a party learns of any: (i) complaint or allegation indicating a violation of the applicable data privacy laws regarding Personal Information; (ii) request from one or more individuals seeking to access, correct, or delete Personal Information; or (iii) inquiry or complaint from one or more individuals in relation to the processing of Personal Information, the party will exercise reasonable efforts to promptly notify the other party in writing, except to the extent prohibited by law, law enforcement, or a regulator with jurisdiction over such party. The parties shall provide reasonable commercial assistance to each other in investigating the matter, identifying the relevant information, preparing a response, implementing a remedy, and/or cooperating in the conduct of and defending against any claim, court or regulatory proceedings.

11.12.3 Privacy Notices.

11.12.3.1 The Company has a privacy notice for websites and mobile applications which describes the Company’s practices related to personal information collected through its websites and mobile applications. The Customer acknowledges that it has read and understood the Company’s privacy policy which is available to review on the Company’s website.

11.12.3.2 The Company has a separate general privacy notice that covers personal information that the Company may collect and process separate and apart from its websites and mobile applications.

11.13. Law and jurisdiction

The Agreement shall be governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.


C. TERMS AND CONDITIONS DESCRIBING CUSTOMER OBLIGATIONS

12. CUSTOMER OBLIGATIONS

12.1. Access

The Customer shall give the Company access to a Site at all reasonable times to enable the Company to carry out its obligations under the Agreement.

12.2. Information about changes

The Customer shall notify the Company in writing of any proposed changes to a Site that may affect the fire extinguishers, including but not limited to, extensions or structural alterations to a Site, changes to the building fabric or internal layout of a Site. Any modification or alteration to the number or type of fire extinguishers or fire blankets which may accordingly become necessary shall be carried out by the Company and the Customer shall pay Company’s Additional Charge for the cost at the Company’s current rates for labour and materials.

12.3. Health and safety

The Customer is responsible for ensuring compliance with all health and safety laws and regulations applicable at the Site, including those relating to electrical safety.

12.4. Compliance with instructions and none interference

12.4.1. The Customer shall use each fire extinguisher according to the instructions on it or supplied with it.

12.4.2. If the Company is providing the Maintenance Service under the Agreement the Customer shall not, nor shall the Customer permit any other company or person to undertake any work on the fire extinguishers or in any way interfere with the fire extinguishers or any part of them.

12.5. Notice of defects and damage

12.5.1. At any time during the course of the Agreement if the Company provides a Maintenance Service under the Agreement, the Customer shall notify the Company immediately (and shall subsequently confirm the notice in writing) of any defect appearing in a fire extinguisher or fire blanket, or damage to a fire extinguisher or fire blanket, and the Customer shall permit the Company to take such steps as it shall consider necessary to remedy the defect or damage.

12.5.2. The Customer must tell the Company immediately if fire extinguishers have been used, damaged or lose pressure.

12.6. Fire protection during maintenance

While maintenance of the fire extinguishers is being carried out the fire extinguishers may not be fully operational and accordingly during this time the Customer shall make suitable alternative arrangements to ensure it has effective protection in the event of fire as required by applicable legislation.

12.7. Leaks from fire extinguishers

The Customer shall be responsible for the cost of repairing any damage caused to the Site as a result of any leaks from a defective fire extinguisher during or as a result of maintenance.

12.8. Training

The Customer shall ensure that all relevant persons attend the Company’s training seminars at the agreed time, and if training is disrupted by non-attendance the Company shall make an Additional Charge at its current rates to the Customer for any subsequent training it agrees to carry out.

12.9. Insurance

The Customer shall insure against all losses which it could suffer as a result of the fire extinguishers not working.


D. TERMS AND CONDITIONS DESCRIBING SERVICES AND CHARGES

13. FX ESSENTIAL MAINTENANCE SERVICE AND FX PREMIER MAINTENANCE SERVICE

Maintenance means the inspection and testing of the fire extinguishers and the inspection of the fire blankets.

13.1. Description of the FX Essential Maintenance Service and FX Premier Maintenance Service and Charges

13.1.1. Type of Maintenance Service

13.1.1.1. FX Essential

The standard Charge for the FX Essential Maintenance Service package covers the cost of labour for each planned maintenance visit for fire extinguishers and fire blankets and for fire extinguishers only the cost of any small spares (where required as a result of fair wear and tear only), provided that the fire extinguishers and fire blankets have been previously maintained to the applicable British Standards and Codes of Practice. Any cost not covered will be treated as an Additional Charge payable by the Customer to the Company.

13.1.1.2. FX Premier

The standard Charge for the FX Premier Maintenance Service package covers i) the cost of labour for each planned maintenance visit for fire extinguishers and fire blankets, and ii) for fire extinguishers only the cost of any small and large spares (where required as a result of fair wear and tear only) and the cost of water/ foam (excluding wet chemicals) / hydrospray refills (where required as a result of the use of the fire extinguisher on a fire or a test discharge), provided that the fire extinguishers and fire blankets have been previously maintained to the applicable British Standards and Codes of Practice. Any cost not covered will be treated as an Additional Charge payable by the Customer to the Company.

13.1.2. Charges for the FX Essential or FX Premier Maintenance Service

13.1.2.1. Minimum Maintenance Charge (planned maintenance)

If the FX Essential or FX Premier Maintenance Service is selected in the Agreement, the Customer shall pay the Minimum Maintenance Charge calculated as follows:

  • The Attendance Charge specified in the Agreement to attend each Site on each planned visit under the FX Essential or FX Premier Maintenance Service, or if unspecified the Company’s then current attendance charge for the FX Essential or FX Premier Maintenance Service.

PLUS

  • The current applicable Unit Cost for the fire extinguishers and for fire blankets multiplied by their number (as applicable) for which the Company provides the FX Essential or FX Premier Maintenance Service at the Site or Sites.

13.1.2.2. Additional Charges

If the FX Essential or FX Premier Maintenance Service is selected in the Agreement, the Customer must pay any Additional Charge due under the Agreement (this may include spare parts and/or refills or the replacement of fire blankets).

13.1.2.3. Call Out Charge

The Customer shall pay the Call Out Charge described below:

  • The Attendance Charge for the Call Out of either the Company’s then current basic Call Out Charge (during Normal Working Hours) or its then current premium Call Out Charge (outside Normal Working Hours).

PLUS

  • The applicable Unit Cost of the fire extinguishers and fire blankets multiplied by their number (as applicable) for which the Company provides the Maintenance Service at the Site during the Call Out.

PLUS

  • Any Additional Charge due under the Agreement (this may include spare parts and/or refills or replacement of fire blankets.

13.1.3. Additional Charges

13.1.3.1. Spare parts and refills required but not included in the Charge for the Maintenance Service package or required due to Improper Use

The Company will make an Additional Charge for spare parts and refills required if the cost of spare parts or refills is not included in the Charge for the Maintenance Service package selected in the Agreement, or if spare parts and/or refills are required as a result of neglect, tampering, misuse or discharge of the fire extinguisher for an Improper Use.

13.1.3.2. Additional equipment on Site

The Company will inspect all additional fire blankets and inspect and test all additional fire extinguishers above the number of units shown in the Agreement that the Company finds on Site unless the Customer tells the Company otherwise, and the Company will make an Additional Charge for the provision of the Maintenance Service for those additional fire extinguishers at the Company’s then current rates.

13.1.3.3. Necessary additional work which does not form part of the Maintenance Service

13.1.3.3.1. The Company shall make an Additional Charge at the list price then current for any additional work necessary which does not form part of the Maintenance Service, the Company shall determine at its sole discretion if the work does not form part of the Maintenance Service and should be classed as additional work which includes:

13.1.3.3.1.1. replacing, refilling or recharging Customer owned portable fire extinguishers and fire blankets after Improper Use;

13.1.3.3.1.2. replacing missing or damaged Customer owned portable fire extinguishers and fire blankets, or replacing missing or damaged parts;

13.1.3.3.1.3. replacing spare parts required for Customer owned portable fire extinguishers and fire blankets as a result of tampering, Improper Use or neglect; or,

13.1.3.3.1.4. bringing Customer owned portable fire extinguishers and fire blankets up to the current industry or British standard.

13.1.3.4. Replacement

The Customer must pay for the replacement of fire extinguishers and fire blankets at the Company’s current list price, unless a replacement is required because of the Company’s fault. If the Company replaces any fire extinguisher it may replace it with similar reconditioned units.

13.2. Additional provisions relating to the FX Essential and FX Premier Maintenance Service

13.2.1. Additional work: The Company will carry out additional work relating to the repair and/or upkeep of the fire extinguishers as required. The Customer will be charged an Additional Charge in accordance with the Company’s then current rates.

13.2.2. Certificates of inspection and conformity: After each maintenance visit, including a Call Out, the Company will issue a certificate of inspection to show the condition of the fire extinguishers and fire blankets that have been inspected and tested and any refills, spare parts, components or other equipment supplied by the Company and a certificate of conformity if the site complies with applicable British Standards and Codes of Practice (the certificates may be emailed).

13.2.3. Rectification: If the maintenance work is not carried out or in accordance with good industry practice and applicable British Standards and Codes of Practice the Customer must give the Company the opportunity to carry out the maintenance work by giving the Company 30 days’ written notice.

13.2.4. Faulty equipment: The Company will inform the Customer if any fire extinguisher or fire blanket is faulty and will give the Customer a quotation for replacing or repairing it. The Company will not be obliged to provide further maintenance in respect of any fire extinguisher or fire blanket if the Customer does not accept the quotation or does not let the Company carry out the necessary work.

14. FX PLUS RENTAL SERVICE

14.1. Delivery and title

If the FX Plus Rental Service is selected in the Agreement the Company will deliver the number and type of Rental Fire Extinguishers specified in the Agreement to the Site or Sites specified in the Agreement. The Company’s fire extinguishers may be new or reconditioned, but will be in good condition and ready to be used. The Company shall retain title in the fire extinguishers.

14.2. Prohibited actions

14.2.1. The Customer must not:

14.2.1.1. move the Rental Fire Extinguishers, or allow them to be moved off the Site without permission;

14.2.1.2. sell, transfer, sublet or abandon the Rental Fire Extinguishers, or give someone else a legal right over them;

14.2.1.3. use the Rental Fire Extinguishers as security for a loan;

14.2.1.4. allow any person other than the Company’s representative to maintain the Rental Fire Extinguishers; or,

14.2.1.5. try to repair or take apart the Rental Fire Extinguishers or let anyone other than the Company’s representative do so.

14.3. The Customer’s responsibilities

14.3.1. The Customer shall take full responsibility for the Rental Fire Extinguishers and if lost or damaged while in its possession, pay for a replacement at the Company’s list price current at the time the loss or damage is reported to the Company. The Company’s terms and conditions of sale will apply to any replacement fire extinguishers the Company provides, except that the Customer will not own the Rental Fire Extinguisher and must continue to pay rent for the fire extinguisher until the Agreement ends.

14.3.2. The Customer shall:

14.3.2.1. protect the Rental Fire Extinguishers from unsuitable operating conditions (including freezing temperatures and, if kept outdoors, unfavourable weather) while on the Site;

14.3.2.2. tell the Company immediately if a fire extinguisher has been used, damaged or loses pressure;

14.3.2.3. give the Company at least 21 days' notice in writing before it moves its business from the Site;

14.3.2.4. let the Company collect the Rental Fire Extinguishers from the Site (or any other place where Rental Fire Extinguishers are kept) when the Agreement ends. The Rental Fire Extinguishers include any replacements supplied to the Customer under clause 14.3.1.

14.4. The FX Plus Rental Maintenance Service

14.4.1. Each year the Company shall carry out maintenance during Normal Working Hours to any applicable current industry or British Standard. Maintenance means inspecting and testing Rental Fire Extinguishers, and replacing worn or faulty parts and replacing or refilling the Rental Fire Extinguishers if this is needed as a result of fair wear and tear or after use on a fire. If the Company replaces Rental Fire Extinguishers, parts or refills as part of maintenance it will not charge for this.

14.4.2. The Company will make an Additional Charge for:

14.4.2.1. replacing, refilling or recharging Rental Fire Extinguishers after Improper Use;

14.4.2.2. replacing missing or damaged Rental Fire Extinguishers or parts;

14.4.2.3. replacing spare parts required as a result of neglect, tampering, misuse or discharge of the Rental Fire Extinguisher for an Improper Purpose; or,

14.4.2.4. bringing the Rental Fire Extinguishers up to the current industry or British standard.

14.4.3. The first maintenance visit will be carried out 12 months after the Order Date and subsequent maintenance visits will be in the same month.

14.4.4. If the Company does not carry out the Maintenance Service of Rental Fire Extinguishers within 30 days either side of the same month each year the Company should carry it out the Customer must give the Company written notice, and the Company will carry out the Maintenance Service either within 10 days of the date it receives the written notice or on any later date the Customer requests, and if the Company does not meet that date the Customer can give the Company written notice to end the Agreement unless the Customer has not met its obligations in the Agreement or the Company was prevented under clause 7 from meeting the Company’s obligations to the Customer.

14.4.5. After a maintenance visit or a Call Out the Company will leave a certificate of inspection showing the Rental Fire Extinguishers worked on, and refills, parts or Rental Fire Extinguishers supplied.

14.4.6. The Customer must pay for the replacement of Rental Fire Extinguishers at the Company’s then current list price, unless a replacement is required because of the Company’s fault. If the Company replaces any Rental Fire Extinguishers it may replace them with similar reconditioned units.

14.5. Call Out under the FX Plus Rental Maintenance Service

14.5.1. In the event of a Call Out, unless the Company needs to replace such components and carry out such refills as may be required, due to fair wear and tear, because the Rental Fire Extinguishers have been used on a fire, or because the replacements were necessary due to the Company’s fault the Company shall:

14.5.1.1. make an Additional Charge for the Call Out of either the Company’s then current basic Call Out Charge (during Normal Working Hours) or its then current premium Call Out Charge (outside Normal Working Hours), and,

14.5.1.2. make an Additional Charge at the Company’s then current rates for refills and components used.

14.6. Collection, safe keeping or sale of the rented fire extinguishers after the Agreement ends

14.6.1. The Customer must keep the Rental Fire Extinguishers for at least one month after the Agreement has ended unless the Company collects them before then. The Customer must let the Company collect its Rental Fire Extinguishers from the Site or any other place where the Rental Fire Extinguishers are being kept when the Agreement ends.

14.6.2. The Company may, on Customer request, sell to the Customer some or all of the Rental Fire Extinguishers when the Agreement ends.

15. FIRE CONSULTANCY SERVICE AND FIRE SAFETY TRAINING SERVICE

15.1. Fire Consultancy Service

15.1.1. If the Fire Consultancy Service is selected in the Agreement the Company will visit the Site or Sites, assess the fire risk at the Site or Sites and provide a written fire risk assessment report setting out the Company’s assessment of the fire risk and the Company’s recommendations to mitigate fire risk. The selection of the type of the fire risk assessment service provided is determined by the level of risk associated with the building and its occupants.

15.1.2. The Fire Consultancy Service will be provided either annually or for the first year of the Agreement as specified in the Agreement.

15.2. Fire Safety Training Service

15.2.1. If selected in the Agreement the Fire Safety Training Service will be provided by the Company. Fire warden training may include general training about the applicable fire extinguishers, fire detection and alarm system, fire evacuation drills and weekly fire alarm tests.

15.2.2. If the Customer has chosen training at an open venue, the training will be provided at off-site events which are held regularly at a number of locations in the UK, however, if the Customer has chosen to upgrade to on-site training the Customer will not receive a place at a training course.

15.3. Cancellation or postponement of appointments

15.3.1. A Customer that is a Consumer may exercise the right to cancellation during the “cooling off” period described in the Agreement.

15.3.2. Subject to clause 15.3.1.above a Customer that cancels or postpones any appointment for the provision of the Fire Consultancy Service or the Fire Safety Training Service shall, to compensate the Company for its resulting losses and expenses, pay to the Company as damages the applicable percentage of the Charge and the administration fee shown in the tables below:


Cancellation

Number of weeks’ notice required
before appointment cancelled
% of Charge
payable by Customer
Administration fee
payable by Customer £
More than 4 weeks None None
4 weeks to 1 week 25% £25
1 week or less 50% £25
On the day 100% None



Postponing until a later date

Number of weeks’ notice required
before appointment cancelled
% of Charge
payable by Customer
Administration fee
payable by Customer £
More than 4 weeks None None
4 weeks to 1 week None £25
1 week or less 25% £25
On the day 50% £25

16. CONTACT DETAILS

If you have any doubts, questions or complaints about the Services we provide please contact us using one of the following:

For fire consultancy and fire safety training: For fire extinguisher rental and maintenance:
Chubb Fire & Security Limited
Parkfield House
Manchester Old Road
Middleton
Manchester M24 4DQ

Fire consultancy telephone number: 0161 654 2290.
Fire safety training telephone number: 0161 654 2295.
Chubb Fire & Security Limited
Customer Care Centre
123 Abbey Lane
Leicester
LE4 5QX

Telephone number: 0344 879 1770.


If you are not happy with the resolution you may wish to contact the European Online Dispute Resolution organisation at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage