How can I pay?

You can quickly pay by card or alternatively you can request an invoice.

How can I print my contract?

To print your contract, first navigate to the Order Details page, then click 'View Contract'. On the Contract view, use the print option in your web browser's options menu to print it out.

Will you send me my contract?

You will be emailed with an access link to your contract online, where you can view and print your contract.

If you have selected the FX Plus Rental Service, in addition you will be emailed PDFs of the hire agreement contract which comprises of the Terms and Conditions and the Contract Document.

How can I view the Terms and Conditions?

Follow the 'Terms and Conditions' link in the footer from any page.

How will I know what date is booked?

After submitting your booking information, we will be in touch via phone or email to confirm a booking date with you.

Can I cancel and how?

If you are a consumer you have 14 days from the day after the date you placed your order on the site, to cancel your agreement without reason. If you would like to cancel, please read the guidance in the Cancellation Notice, or the information at the top of the first page of the Terms and Conditions, or visit the 'Contact' page and get in touch with our Customer Care team.

Who do I call if I have a question?

Please visit the 'Contact Us' page via the link at the top of the page and get in touch with our Customer Care team.

How do I change an appointment/booking date?

Please visit the ‘Contact Us’ page and call our Customer Care team.

Why don't I have an appointment/booking date yet?

Ensure that you have submitted the booking info required in to arrange a booking date. Go to the 'Orders' page, find and view your order. On the Order Details page, click 'Add Booking Info'. Then fill out the form and submit. After submitting the form, we will be in touch to arrange a booking date with you.

What does the FRA cover?

A Fire Risk Assessment should cover your entire business premises to evaluate:

  • The condition of the building and its age
  • The layout of the building
  • The contents of the building to identify potential fire hazards, sources of ignition and combustible materials
  • The escape routes in the event of a fire
  • The assessment should also take into consideration who works in the building and in which locations, current fire safety signage in the building, existing protocols for fire prevention and management, and fire safety equipment onsite including its condition and maintenance. Existing fire safety training and drills should also be evaluated.

After an assessment has taken place, a Fire Risk Assessment Report can be produced. This report will detail any areas that are not compliant with legislation and need urgent attention, along with recommendations for improvements in fire safety provision. It will also ensure you meet regulatory requirements and satisfy insurance needs.

How long will it take?

The assessor will attend your site and speak with you for about 30 to 40 minutes; ideally someone will escort them round the site for the assessment. The assessor will then brief you on any major and urgent issued to be addressed. Your report will be with you within 10 working days normally.

The length of the assessment varies; we normally spend the same time report writing as we do on the physical assessments (for smaller assessments the report normally takes a minimum of 2½ hours).

What does an FRA look like?

For average-sized businesses, the comprehensive report will cover between 18 and 21 pages. As businesses become larger this will increase. Reports are always written (where possible) without jargon so you can easily understand and apply them in the future. If you have any questions we will be only too happy to help.

What are my responsibilities regarding the FRA?

The Regulatory Reform (Fire Safety) Order 2005, The Fire Safety (Scotland) Regulations 2006 or The Fire Safety (Scotland) Regulations 2006, imposes a legal requirement to undertake a Fire Risk Assessment. This applies to:

  • All businesses that have 5 or more employees (including part-time)
  • Business premises visited by the public
  • Landlords with control over business premises
  • Landlords of HMO properties
  • Self-employed with business premises

The first step of a fire risk assessment is to identify all of the fire hazards in your premises. A fire can be prevented by keeping one or more of the followin three elements separate from each other (Oxygen, Heat, Fuel), at its most basic level, fire safety is the practice of keeping sources of fuel away from sources of ignition.

How often do I need to review the FRA?

Your fire safety risk assessment is not a one-off procedure and should be reviewed regularly. If the findings of the assessment are considered to be no longer valid or there has been a significant change to the premises, or the organisation of the work undertaken has affected the fire risk or the fire safety measures, the assessment should be reviewed. Situations which might prompt a review include:

  • A change in the number of people present or the characteristics of the occupants including the presence of people with some form of disability.
  • Changes to work procedures, including the introduction of new equipment alterations to the building, including the internal layout significant changes to furniture and fixings.
  • Significant changes to displays or quantities of stock.
  • The introduction or increase in the storage of hazardous substances; or
  • Becoming aware of shortcomings in fire safety measures or potential improvements.

How long does the FRA last for?

A Fire Risk Assessment doesn’t have an expiry date. However, it is your responsibility to review the report regularly and keep it up to date. You will need a new Fire Risk Assessment in the following circumstances:

  • If there have been material alterations to the building
  • If there are any significant changes to the use, contents or layout of the building since the last Fire Risk Assessment was carried out
  • If there’s a significant change in fire risk precautions

Can I carry out the FRA myself?

A Fire Risk Assessment can be conducted by anyone who is competent to do so. However, as it is a document to ensure your compliance with legislation, if you don’t have an in-house health and safety person we highly recommend employing a BAFE registered company to undertake the assessment for you. A BAFE registered assessor will ensure your Fire Risk Assessment covers all aspects of fire safety and also adheres to legal requirements.

What information will I need to provide?

In order to assist with your fire risk assessment we would ideally need to see the following information:

  • Site Fire Policy
  • Site Plans
  • Copy of the previous Fire Risk Assessment
  • Fire Extinguisher, Alarm, Emergency Lighting test records
  • Staff Training Records
  • Details of Hazardous Substances
  • Details of Flammable Substances
  • Electrical Test Records
  • Plant Maintenance Programme and Records

Change my details

You can change the booking details by logging into ChubbProtect or following the link in your e-mail.

Contract details can't be changed. If you wish to cancel the contract, please read "Can I cancel and how?" in the FAQ's above.

If you'd like to add more fire training sessions please place a new order.

Chubb Fire & Security Limited VAT number and Company details

Registered company number: 524469
Registered address: Littleton Road, Ashford, Middlesex, TW15 1TZ.
VAT number: 439475808.