CONSUMER RIGHT TO CANCEL AND CANCELLATION FORM

INSTRUCTIONS ON HOW TO EXERCISE YOUR RIGHT TO CANCEL:

1.1. As a CONSUMER Customer you have the right to cancel this Agreement without giving any reason for a period of 14 DAYS AFTER THE DAY you entered the Agreement on Chubb’s e-commerce website. A CONSUMER is defined in the table in section 1.1 of part A of the Terms and Conditions of our Agreement.

1.2. To exercise this right you must inform Chubb by written notice or telephone. The contact details are set out below.

1.3. You do not have to use the CANCELLATION FORM. The Cancellation Form or written notice can be posted or personally delivered to Chubb. If the Agreement is cancelled Chubb will reimburse all payments received, and no further payment will be required.

1.4. If you have received any fire extinguishers under the Agreement before cancellation, you must not use them and should keep them safe. Legal action may be taken if proper care is not taken of them. Chubb will charge a fair amount to collect any fire extinguishers, you need not hand them over unless a written request has been received.

1.5. Chubb Contact Details:

For fire consultancy and/or fire safety training:

Customer Cancellation
Chubb Fire & Security Limited
Parkfield House
Manchester Old Road
Middleton
Manchester M24 4DQ

  • Fire consultancy telephone number: 0161 654 2290.
  • Fire safety training telephone number: 0161 654 2295.


For fire extinguisher rental or fire extinguisher maintenance:

Customer Care Centre
Chubb Fire & Security Limited
Customer Care Centre
123 Abbey Lane
Leicester
LE4 5QX

Telephone number: 0344 879 1770