CONSUMER RIGHT TO CANCEL AND CANCELLATION FORM

INSTRUCTIONS ON HOW TO EXERCISE YOUR RIGHT TO CANCEL:

1.1. A CONSUMER Customer that meets the criteria set out in in section 1 of part A of the Terms and Conditions of our Agreement has the right to cancel this Agreement without giving any reason for a period of 14 DAYS AFTER THE DAY you entered the Agreement on Chubb’s e-commerce website.

1.2. To exercise this right you must inform Chubb by written notice or telephone. The contact details are set out below.

1.3. You do not have to use the CANCELLATION FORM . The Cancellation Form or written notice can be posted or personally delivered to Chubb. If the Agreement is cancelled Chubb will reimburse all payments received, and no further payment will be required.

1.4. If you have received any fire extinguishers, System or equipment under the Agreement before cancellation, you must not use them and should keep them safe. Legal action may be taken if proper care is not taken of them. Chubb will charge a fair and reasonable amount to collect any fire extinguishers, System or equipment you need not hand them over unless a written request has been received.

1.5. Chubb Contact Details:

For fire consultancy and/or fire safety training:

Customer Cancellation
FAO: Fire Consultancy and Fire Safety Training
Chubb Fire & Security Limited
Shadsworth Road
Blackburn
BB1 2PR

  • Fire consultancy telephone number: 01254 295090.
  • Fire safety training telephone number: 01254 295095.


For any other service:

Customer Care Centre
Chubb Fire & Security Limited
Customer Care Centre
123 Abbey Lane
Leicester
LE4 5QX

Telephone number: 0344 879 1770

Version 4: March 2020